UOB : Personal Internet Banking - Security

With enhanced security, enjoy banking with a peace of mind

The SecurePlus token is your personal security device that enables you to generate a One-Time Password (OTP) for Internet (UOB Personal Internet Banking) and mobile (UOB Mobile) banking transactions. It comes with a security feature called Transaction Signing which uses transaction-specific information to generate an OTP.

Transactions that require transaction signing:

•  Add new payee
•  Change of personal particulars and address
•  Change of UniAlerts Subscriptions
•  Change of funds transfer, bill payment or remittance transaction limits
•  Change of One-time Password (OTP) settings
•  Transactions with amount higher than the OTP threshold¹

View Demo

What does it mean to me?

Customers using token

Once the new SecurePlus token is issued to you and activated, it replaces your old hardware token. Your SecurePlus token, similar to your old hardware token, is required during login to UOB Personal Internet Banking or UOB Mobile. From December 2012, you will also need to use your SecurePlus token to perform transaction signing for the above transactions.
Customers receiving OTP via Mobile Phone

You may continue to use SMS-OTP to login to UOB Personal Internet Banking or UOB Mobile and perform selected transactions as usual. From December 2012, you must use the SecurePlus token to perform transaction signing for the above transactions.

How to use SecurePlus

You will need to activate your SecurePlus token before using it.

To activate:

1

Login to UOB Personal Internet Banking or UOB Mobile
2

Select Activate Now button
3

Follow on-screen instructions to activate

The SecurePlus token allows you to generate a secure One-time Password (OTP). This OTP is nessasary for login and to perform selected UOB Personal Internet Banking and UOB Mobile transactions.

Transaction Signing uses transaction-specific information to generate an OTP, thus providing you with greater security.

_{¹The bank's default OTP threshold amount would be changed from $1,000 to $25,000 from December 2012. If you have personalised your OTP threshold amount before December 2012, your OTP threshold amount will remain unchanged as per your personalisation. Funds Transfers between your own UOB accounts (regardless of amount) will no longer require Two-Factor Authentication (2FA) authorisation from December 2012.}

Getting your new SecurePlus token

If you have not received your SecurePlus token, you may request for one from any of these channels:

1. Login to UOB Personal Internet Banking, click on ‘Security Preference' >
‘SecurePlus Token Application' on the left menu.
2. Complete the UOB Personal Internet Banking and UOB Mobile Update Form and mail it to the Bank.
3. Apply at any UOB Branch.

If you do not have UOB Personal Internet Banking and UOB Mobile access or have forgotten your username/password, find out how to apply and reset your username/password.

UniAlerts keep you updated conveniently

UOB UniAlerts deliver SMS or email alerts to keep you informed on selected day-to-day banking and credit/debit card transactions. You can bank with peace of mind now. For greater flexibility, you can even customise the service by resetting the alerts trigger amount to suit your lifestyle. It's that easy.

The following UniAlerts are available to you:

TYPES OF UNIALERTS

For UOB Personal Savings & Current Account – ATM & Other Banking Services

Local ATM Cash Withdrawal

Cardholders with UOB ATM Cards, UOB Debit Cards and UOB Credit Cards linked to their Current/Savings accounts will receive an SMS alert when a local ATM cash withdrawal at or above a default threshold amount is made.

Overseas ATM Cash Withdrawal

Cardholders with UOB ATM Cards, UOB Debit Cards and UOB Credit Cards linked to their Current/Savings accounts will receive an SMS alert when an overseas ATM cash withdrawal at or above a default threshold amount is made.

Funds Transfer to OCBC Accounts at OCBC ATMs

Alerts you when a funds transfer transaction at or above your default threshold amount is made from your account to an OCBC account at an OCBC ATM.

NETS Transactions

Alerts you when a NETS payment at or above your default threshold amount has been debited from your account.

Cheque Payment & Encashment

Alerts you when any cheque payment and encashment at or above your default threshold amount.
For UOB Personal Internet Banking Transactions

Bill Payment

Alerts you when a bill payment at or above your default threshold amount is made from your account.

Funds Transfer

Alerts you when a funds transfer transaction at or above your default threshold amount is made from your account.

Cashier's Orders, Demand Drafts and Telegraphic Transfers

Alerts you when online transactions for Cashier’s Orders, Demand Drafts and Telegraphic Transfers at or above your default threshold amount are made from your account.

eNets

Alerts you when an eNets transaction at or above your default threshold amount is made from your account.

Mobile Cash Transactions

Alerts you when a Mobile Cash transaction is sent from your account and notifies you when your Mobile Cash recipient receives the Cash.

GIRO Application & Standing Instruction

Alerts you when your GIRO application is approved. You’ll also receive alerts 3 working days before an upcoming GIRO Standing Instruction payment is due from your account.

Securities Application Status

Alerts you on the status of your IPO and Unit Trust applications made through UOB Personal Internet Banking.
For UOB Credit/Debit Cards

Transactions above default threshold

Alerts you when a transaction* charged to your UOB Credit/Debit Card is at or above the default threshold amount set by UOB.
_{*Applicable to credit/debit card purchases and credit card cash advance transactions.}

Scheduled Cash Transfers (via Internet Banking)

Alerts you 3 working days before a scheduled Cash Advance transfer is made via UOB Personal Internet Banking.

Credit Card Bill Payment

Alerts you when your UOB Credit Card bill payment has been received by the bank.

Credit Card Payment Reminder

Alerts you 7 working days before the due date of your UOB Credit Card payment.

Low Available Credit Limit

Alerts you when your total available credit is low.

All customers are automatically subscribed to UniAlerts for ATM Cash Withdrawals locally and overseas. To subscribe to all other UniAlerts, please log in to UOB Personal Internet Banking (PIB) and click on Customer Service > UniAlerts Subscriptions.

Here's how you can change your UniAlerts default threshold amounts:

For UOB PIB customers, simply login to UOB Personal Internet Banking in 2FA (SMS or Token-OTP) mode, click on Security Preference and select UniAlerts Subscriptions.
For non-PIB customers, you can click here to apply for PIB access and change your default threshold amounts through UniAlerts Subscriptions. Or complete this form to change your default threshold amounts for ATM & Other Banking Services and submit it at any UOB branch.
To update your registered mobile phone number with us, please complete this form and submit it at any UOB branch.

Read our Frequently Asked Questions (FAQ) for more information.

A secured online banking experience

Your online banking security is our top priority. That is why we have a multi-layered security programme in place to ensure you enjoy the full convenience of online banking within a safe and secure environment. Learn more about what we do to keep your online transactions safe.

UOB's Security Features

SecurePlus token provides additional security authentication UOB uses the SecurePlus token which uses Two-Factor Authentication (2FA). You will be prompted to enter a unique One-Time Password which can be retrieved from your SecurePlus token for your online transactions.

Click here to learn more about Two-Factor Authentication (2FA).
Firewalls keep your account safe Multiple levels of firewalls act as a barrier between the bank system and Internet to protect your account and personal information.
128-bit SSL encryption safeguards your transactions We protect the confidentiality of your account details and transaction data. Our 128-bit Secure Sockets Layer (SSL) encryption protects your information as you complete your online transactions.
Unique Username and Password protects your identity Only by using your unique Username and Password can you log on to our secure website(s) to perform your transactions.
UniAlerts keeps you informed of your transactions You can opt in to our UniAlerts service which provides SMS alerts for a wide range of banking transactions such as adding a new payee and online funds transfers made over a certain threshold.

Click here to sign up for or manage your UniAlerts today.
Automatic Log Out prevents information theft You will be logged out of your Internet banking session after a period of inactivity to ensure that your account and details are not compromised.

Ways to Protect Yourself

While UOB will do our utmost to protect your online transactions, as an end-user, you too have a role to play in online security. Learn more on how you can protect yourself online.

Security Alerts

Be aware of the latest threats identified in the cyberspace.

Please be informed that Singapore Press Holdings and Hougang Town Council will be removed from our list of participating Billing Organisations, Aljunied Town Council will be renamed Aljunied-Hougang-Punggol East Town Council with effect from 1^st July 2013.

UOB is partnering with the Institute of Service Excellence at Singapore Management University (ISES) to conduct a survey on customer satisfaction with UOB Personal Internet Banking.You may receive an email titled "UOB Personal Internet Banking - Tell Us How We Can Serve You Better!" from UOB Personal Internet Banking to solicit your feedback. The survey will take less than 10 minutes and is completely voluntary.

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