Frequently Asked Questions

'Fit-for-gifting' notes are not brand-new notes issued by the MAS. Fit-for-gifting notes are notes that have been used, are generally clean, and deemed to be of suitable quality for recirculation by the MAS, including for festive gifting.

LNY fit-for-gifting notes’ ATM allows you to withdraw fit-for-gifting notes at your convenience.

We have 4 LNY fit-for-gifting notes’ ATMs set up at 4 locations. You can refer to the table above for the specific locations and operating hours.

Choosing fit-for-gifting notes for your Lunar New Year exchange is a great way to contribute to sustainability. Producing new notes generates additional carbon emissions, which impacts our environment. By opting for fit-for-gifting notes, you can help reduce our carbon footprint while still enjoying the tradition of giving clean, presentable money. It is a small step that makes a big difference in our collective efforts to protect the planet.

Alternatively, we strongly encourage customers to gift e-Hongbao via PayNow or PayNow with QR code on our UOB TMRW app, which is contactless and convenient. By doing so, customers can avoid the increased physical crowd during the festive period.

LNY ATMs are exclusively set up for the withdrawal of new and fit-for-gifting notes from 14 January to 27 January 2025 during the stated operating hours. For transactions other than withdrawal of new and fit notes, please use other non-LNY ATMs that are available.

For the full listing of our ATM locations, please visit ATM locator page.

Yes, we strongly encourage customers to gift e-Hongbaos via PayNow or PayNow with QR code on our UOB TMRW app. This method is contactless and convenient, allowing you to avoid the anticipated increased crowd and potentially longer waiting times at our branches during the festive period. By choosing e-Hongbaos, you can enjoy a hassle-free and efficient way to share your Lunar New Year blessings.

There are no fees associated with the use of our LNY ATMs.

You can withdraw up to a maximum of S$1,600 from the LNY ATMs, with a limit of 2 withdrawals per ATM/debit card per day, based on 4 available predefined options below:

1. $2 notes x 50 pieces ($100)
2. $10 notes x 30 pieces ($300)
3. $50 notes x 16 pieces ($800)
4. $10 notes x 30 pieces + $50 notes x 10 pieces ($800)

Withdrawals can only be made using the 4 predefined options available on our LNY ATMs.

Each customer is limited to 2 withdrawals per ATM/debit card per day, based on the 4 available options. This service is offered on a first-come, first-served basis and is subject to availability.

If customers have completed 2 withdrawals and attempt a third time, a message will appear on the ATM, indicating that they have reached the maximum number of note withdrawals.

Yes, customers can do so if their ATM/debit cards are linked to different UOB accounts. Every customer is limited to a maximum of 2 withdrawals per ATM/debit card per day.

1 ATM/debit card can only be used for a maximum of 2 withdrawals, even though there may be more than 1 account linked to the card.

Your daily ATM withdrawal limit depends on the amount that you have set and this includes NETS transactions. Do note that NETS, ATM withdrawals and third-party fund transfer limits will reset daily.

This service is only available to customers with a UOB Savings/Current deposit account and linked ATM/debit card.

This service is only available to customers with a UOB Savings/Current deposit account and linked ATM/debit card.

The LNY ATMs are specifically designed to offer our customers an additional option to withdraw LNY notes. Unlike regular UOB ATMs, these machines are dedicated to dispensing new and fit for gifting LNY notes, which are limited in supply. As such, we regret that we are unable to provide this service for 24 hours a day or at more locations.

Below are the alternative options that you may consider:

• Withdraw fit-for-gifting notes: If new notes are unavailable, you can opt for fit-for-gifting notes, which are suitable for festive gifting.
• Use eAngBao: Consider using eAngBao, a digital alternative to traditional red packets. This option is available via our UOB TMRW app and is convenient and environmentally friendly.
• Visit another LNY ATM: You can check the locations of other LNY ATMs nearby and visit one of them to withdraw new notes. For the full listing of LNY ATM locations, please refer to the table above.

Yes, LNY ATMs are an additional channel we have provided for your convenience. The existing online reservation system for physical collection of notes remains available for all customers.

Elderly customers who are aged 60 and above and persons with special needs can also visit our branches for the physical exchange of LNY notes on a first come, first served basis, and subject to availability.

You are not required to make any reservation as this service is on a first come, first served basis, and subject to availability.

As new and fit notes are limited in supply, we strongly encourage customers to gift e-Hongbao via PayNow or PayNow with QR code on our UOB TMRW app. This method is contactless and convenient, allowing you to avoid the anticipated increased crowd and potentially longer waiting times. By choosing e-Hongbao, you can enjoy a hassle-free and efficient way to share your Lunar New Year blessings.

Yes, you can request for red packets from our bank personnel at our branches, subject to availability.