Merchant Services

    • merchant-servicesmerchant-services

      Manage your payment solutions efficiently and cost effectively

    Benefits

    Become a UOB Merchant today!
    • Comprehensive payment acceptance channels through MasterCard, JCB, Unionpay and Visa.
    • Comprehensive solutions across multiple sales channels
    • Single reconciliation report for multiple stores
    • Multi-currencies processing
    • Reach out to more customers
    • Improve customer experience
    • Global Merchant with Local Processing Capabilities

    Services

    • Internet / Mobile In App Through E-Commerce (3DS)
    • Standalone Credit Card Terminals
    • Unified Point of Sales (UPOS) Credit Card Terminals through NETS
    • Key Mobile Payments (Apple Pay, Android Pay, Samsung Pay, etc) through UOB credit card terminals
    • NFC / Contactless (Visa Paywave, MasterCard Paypass, etc)
    • Authenticated Mail Order Telephone Order (3DS MOTO)
    • Non-Authenticated Mail Order Telephone Order (MOTO)
    • Batch Files Processing

    Requirements & Fees

    Requirements

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    • Checklist of documents required for quotation evaluation
    • A completed copy of the Merchant Application Form
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    • Fees will be quoted by the Relationship Manager base on evaluation of the completed Merchant Application Form
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    Apply Now

    New Merchant

    To enquire on the Merchant Acquisition On-Boarding Process, please complete the Merchant Application Form, and submit it to Merchant.MgtAcquiring@UOBgroup.com.

     

    New Merchant Application Form

     

    Download

    Existing Merchant

    Merchant Partnership & Development Unit also provides helpdesk services for our existing clients, through our Merchant Contact Centre, where incoming calls and email inquiries are being managed.

    New Outlet Request Form

    Merchant Account General Information Update Form

    Merchant Change of Bank Account / Mailing Address Update Form

    • Form to complete and submit via post to request for change of Bank account details or mailing address details
    • Mail to: UOB Cards & Payments (Merchant Partnership & Development) Robinson Road P.O. Box 1111 Singapore 902211
    • Form to complete Merchant Interbank GIRO form and submit via post to request for GIRO Debit Instruction

    Merchant Authorized Signatory Form

    • Form to complete and submit via post to request for change/addition/deletion of Authorized Signatory
    • Mail to: UOB Cards & Payments (Merchant Partnership & Development) Robinson Road P.O. Box 1111 Singapore 902211

    Merchant Manual Refund and Sales Adjustment Form

    • Form to complete and submit via email to cardopsmerchantpayment@UOBgroup.com to request for credit card refund or sales adjustment
    • Form to complete Merchant Interbank GIRO form and submit via post to request for GIRO Debit Instruction
    • Mail to: UOB Cards & Payments (Merchant Partnership & Development) Robinson Road P.O. Box 1111 Singapore 902211

    Temporary Terminal Request Form

    • Form to complete and submit via email to Merchant.MgtAcquiring@UOBgroup.com for existing Retail merchants who wish to request for temporary terminals for roadshow usage

    Merchant Additional Terminal or Add On Facility Request Form

    Merchant Terminal Retrieval / Termination Form

    Merchant Interbank Giro Application

    • Form to complete and submit via post to request for GIRO Debit Instruction
    • Mail to: UOB Cards & Payments (Merchant Partnership & Development) Robinson Road P.O. Box 1111 Singapore 902211

    UOB Biz Hub Access Application

    Frequently Asked Questions