Changes to SMS alerts

Changes to SMS alerts

We are changing alerts to email and push notifications. Stay updated on your financial transactions in real time with UOB TMRW.

Enjoy secure banking with instant notifications
AT A GLANCE

Enjoy secure banking with instant notifications

Since 1 March 2023, we have phased out SMS alerts for incoming PayNow transactions.

From end Nov 2024 onwards, we will continue to progressively phase out some SMS alerts and transition to email and push notifications on UOB TMRW for selected digital and card transactions.

Customers will be notified via email and push notifications on UOB TMRW.

To ensure your transactions notifications are not disrupted, please enable push notifications via your phone settings and update your email address today.

How to tell a notification is from UOB

Email notification

Email notification

All email notifications will only be sent by unialerts (unialerts@uobgroup.com).

Push notification

Push notification

All push notifications will only be sent by UOB TMRW.

How to view notifications for UOB TMRW

Enable notifications for UOB TMRW so you can receive push notifications:

How to view notifications for UOB TMRW

Enable notifications for UOB TMRW so you can receive push notifications:

Enable notifications on Android

Step 1

Step 1

Open "Settings" > Tap on "Apps and Notifications".

Step 2

Step 2

Tap on Show Notifications.

Step 3

Step 3

Tap on "UOB TMRW". You have successfully enabled your notifications for UOB TMRW.

Enable notifications on iOS

Step 1

Step 1

Open "Settings" > Tap on "Notifications".

Step 2

Step 2

Scroll and find "UOB TMRW". Tap on "UOB TMRW".

Step 3

Step 3

Tap on all options – Lock Screen, Notification Centre and Banners. You have successfully enabled notifications for UOB TMRW.

Always keep your contact details and address updated
UPDATE YOUR CONTACT DETAILS VIA UOB TMRW

Always keep your contact details and address updated

Update your contact details on UOB TMRW instantly so you don't miss any important notifications and alerts. Simply tap on "Services" >  "Contact Details“ under Profile to get started.

It’s also now easier than ever to update your address on UOB TMRW app using MyInfo. Simply tap on “Services” > “Address details” to get started.

Don’t have digital access? Get it instantly here!

Don’t have digital access? Get it instantly here!

Frequently asked questions

Why am I asked to provide my email address?
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We will be sending important alerts related to your account(s) and banking activities directly to your email.

UOB TMRW Push Notification is a message sent to you directly through UOB TMRW. These messages will be stored in your Inbox on UOB TMRW for your easy reference.

You only need to log in UOB TMRW at least once and ensure that you have enabled Push Notifications on the app.

Yes – you can. But we strongly suggest you register your email address with the bank as well, as Push Notification messages will only be stored for 7 days before it’s automatically removed from your inbox.

You will receive notifications related to your account(s) securely and conveniently in UOB TMRW instead of via SMS.

By sending you alerts through Push Notifications, we will be able to provide you with a more seamless and centralised experience within UOB TMRW. You will also be able to access more of your past banking activities in a single Notifications inbox.

Unfortunately no. UOB will no longer send SMS alerts for those impacted transactions as we will progressively move some SMS alerts to Push Notifications and email notifications effective from Oct 2021.

We are unable to send alerts via both Push Notification and SMS. Instead, you will receive both Push Notifications and email notifications.

You can switch back to receive alerts via SMS through settings available in ‘Manage Alerts’ screen under ‘Account Services’ on UOB Personal Internet Banking. Please note that this option is only available for personalisable alerts. 

Yes. You will also receive emails. If you have an email address registered with us, you will receive emails relating to banking transactions by default. If you do not have an email address registered with us, you may update your email address via:

UOB TMRW:
• Login to UOB TMRW and tap on "Services"
• Under Profile, select "Contact details" and update your email address

UOB Personal Internet Banking:
• Login to UOB Personal Internet Baking with your credentials
• Select at top left pane next to XXXX or your name
• Select "My Profile"
• Update your email address under PERSONAL DETAILS tab

You may have changed your email preferences for these alerts previously. You may go to UOB Personal Internet Banking to view and make changes to your alert preferences as follows:

UOB Personal Internet Banking:
• Login to UOB Personal Internet Banking with your credential
• Select "Account Services" in the left navigation pane
• Select "Manage Alerts"
• Update your preferences to Email for each alert

No. You will only be able to receive the push notification on the device that you have set up your digital token.

You can tap the Push Notification to view the message. The notifications will be stored in the notifications Inbox in UOB TMRW. You can access these anytime by logging in to UOB TMRW.
Note: Messages in Inbox will be stored for up to 7 days.

You can tap the Push Notification to expand and view the message without having to log in to the app.

Yes, you can do so by logging in to UOB TMRW and setting up your digital token on your new phone.

No. The notifications will be automatically deleted after 7 days.


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