Scam alert
Be on high alert for scammers who impersonate UOB employees and trick you with bogus Fixed Deposit promotions. Please also be reminded that we will never send you clickable links in messages and emails. Click here for details. Call our dedicated 24/7 Fraud Hotline 6255 0160 if unsure. Subscribe to our UOB Facebook page for the latest update and advice on scams.
Please be informed that all our branches will close at 3.30pm on 19 July 2024 (Friday) for an annual staff event. Regular banking hours will resume on the next business day. We apologise for any inconvenience caused.
Security
Your online banking security remains our top priority, and we are committed to protecting you from scams.
Latest alerts and announcements
Alert
Is this an authentic fixed deposit promotion from UOB?
Be on the lookout for scammers offering fake fixed deposit promotions and sharing fake UOB name cards to impersonate themselves as a UOB employee. We will not send you promotional messages or request for your personal information from a mobile number. If in doubt, always verify with official UOB sources such as our websites or branches.
Alert
Fake Loans Platform Phishing Scam
Be on high alert for fake UOB websites offering loans that may trick you into giving away your banking credentials and card details. You can verify the authenticity of UOB Singapore websites by verifying if the web domain comes from “uob.com.sg” or “uobgroup.com”.
Alert
Fake Concert Tickets E-commerce Scam
Watch out for scammers on social media who claim to resell concert tickets, but will go missing or remain uncontactable as soon as you transfer funds to them. To avoid falling prey to such scams, purchase tickets only from authorised sellers, such as https://kkday.me/WaterbombUOB.
Alert
Is this a legitimate message from UOB?
Be on high alert and look out for scammers who are impersonating UOB employees, and sending private messages to persuade victims to invest in fraudulent financial products. If in doubt, always verify with official UOB sources such as our websites or branches.
Alert
Received a suspicious email about unusual account activities from an suspicious email domain?
Verify the identity of the email sender by hovering over the sender’s name. The sender’s name may not match the email address. Be vigilant as scammers may be spoofing our UOB official email address to do so.
Announcement
How UOB protects you against malware scams
Malware scams are on the rise. As part of our ongoing efforts to ensure a safe and secure banking experience for you, we will be progressively enhancing our existing anti-scam security features to protect you from malware scams. Read on to find out more.
Alert
Received a screenshot of a PayNow receipt as “evidence” of a transaction?
PayNow transfers are immediate. Always verify the transaction through UOB Personal Internet Banking or UOB TMRW app. Scammers may forge a PayNow transfer receipt as proof of payment when there is no actual payment made, to deceive you into transferring your funds.
Alert
Is this a loans scam?
Watch out for scammers who impersonate licensed money lenders, with the use of documents purportedly issued by UOB, to deceive you into thinking you are signing a legitimate loan agreement. These fraudsters will also request you to make money transfers and claim that they are for “transaction fees” or “loan account activation” purposes.
Alert
Are these tickets from an authorised seller?
Watch out for scammers who claim that they are selling UOB Presale or UOB Reserved Tickets On-Sale to the upcoming Taylor Swift | The Eras Tour in Singapore and will trick you into providing your personal or banking details to “purchase” them on unverified links. Purchase tickets only from Ticketmaster, the authorised seller.
Latest alerts and announcements
Alert
Is this an authentic fixed deposit promotion from UOB?
Be on the lookout for scammers offering fake fixed deposit promotions and sharing fake UOB name cards to impersonate themselves as a UOB employee. We will not send you promotional messages or request for your personal information from a mobile number. If in doubt, always verify with official UOB sources such as our websites or branches.
Alert
Fake Loans Platform Phishing Scam
Be on high alert for fake UOB websites offering loans that may trick you into giving away your banking credentials and card details. You can verify the authenticity of UOB Singapore websites by verifying if the web domain comes from “uob.com.sg” or “uobgroup.com”.
Alert
Fake Concert Tickets E-commerce Scam
Watch out for scammers on social media who claim to resell concert tickets, but will go missing or remain uncontactable as soon as you transfer funds to them. To avoid falling prey to such scams, purchase tickets only from authorised sellers, such as https://kkday.me/WaterbombUOB.
Alert
Is this a legitimate message from UOB?
Be on high alert and look out for scammers who are impersonating UOB employees, and sending private messages to persuade victims to invest in fraudulent financial products. If in doubt, always verify with official UOB sources such as our websites or branches.
Alert
Received a suspicious email about unusual account activities from an suspicious email domain?
Verify the identity of the email sender by hovering over the sender’s name. The sender’s name may not match the email address. Be vigilant as scammers may be spoofing our UOB official email address to do so.
Announcement
How UOB protects you against malware scams
Malware scams are on the rise. As part of our ongoing efforts to ensure a safe and secure banking experience for you, we will be progressively enhancing our existing anti-scam security features to protect you from malware scams. Read on to find out more.
Alert
Received a screenshot of a PayNow receipt as “evidence” of a transaction?
PayNow transfers are immediate. Always verify the transaction through UOB Personal Internet Banking or UOB TMRW app. Scammers may forge a PayNow transfer receipt as proof of payment when there is no actual payment made, to deceive you into transferring your funds.
Alert
Is this a loans scam?
Watch out for scammers who impersonate licensed money lenders, with the use of documents purportedly issued by UOB, to deceive you into thinking you are signing a legitimate loan agreement. These fraudsters will also request you to make money transfers and claim that they are for “transaction fees” or “loan account activation” purposes.
Alert
Are these tickets from an authorised seller?
Watch out for scammers who claim that they are selling UOB Presale or UOB Reserved Tickets On-Sale to the upcoming Taylor Swift | The Eras Tour in Singapore and will trick you into providing your personal or banking details to “purchase” them on unverified links. Purchase tickets only from Ticketmaster, the authorised seller.
Funds from the UOB LockAway Account can only be withdrawn in person and not by any other means, including but not limited to online transactions, Personal Internet Banking, Mobile Services, cheque, ATM withdrawals and debit instructions given through the Call Centre Service. For the avoidance of doubt, debit instructions will only be accepted for the UOB LockAway Account if you provide the debit instruction in person at any of our branches in Singapore. Watch this space for more information and refer to our FAQs
Digital banking made safe
How UOB protects you
Enjoy full convenience and peace of mind when you bank online with our multi-layered security programme. Learn more about how we keep your transactions safe.
How you can protect yourself
Stay safe with extra measures that you can do simply from anywhere - at home, at work, from your phone.
Self-service "Kill Switch" feature
Disable your digital access instantly with our self-service “kill switch” feature, if you suspect that your account has been compromised.
3 ways to do so:
- Call our 24-hour Fraud Hotline at 6255 0160 › press 2
- Call General Hotline at 1800 222 2121, press 1 (for English) or 2 (for Chinese) › press 1 (to report a case) › press 2 (to activate Kill Switch)
- Make a report at our nearest UOB branch
Once the digital access is disabled, you will receive a SMS notification and any active login session will be logged out. Upon activating our self-service "kill switch" feature, our UOB Customer Service Officer will contact you within 24 hours to assist with your compromised bank account/cards.
To re-activate your digital access, please call our General Hotline at 1800 222 2121 or visit your nearest UOB branch for assistance.
Things you should know
Our security best practices and policies
Frequently asked questions
Click here to read more.
We use cookies to improve and customise your browsing experience. You are deemed to have consented to our cookies policy if you continue browsing our site.