Annual Report 2017
Sustainability Scorecard
Performance Indicators
2017
2016
2015
Customers
Number of customers¹ – Group
4,837,334
4,654,210
4,457,670
Access to Financial Services
Number of branches – Group
467
470
484
Number of branches – Singapore
58
62
63
Number of ATMs – Group
1,668
1,661
1,724
Number of ATMs – Singapore
766
754
780
Number of contactless ATMs – Singapore
270
38
0
Number of Ability² ATMs – Singapore
20
20
0
Digital Transformation
Online penetration rate for retail customers – Group³ (%)
54
51
50
Online penetration rate for retail customers – Singapore⁴ (%)
82
81
77
Mobile banking users as a percentage of active online banking users (retail customers) – Group (%)
54
45
45
Online penetration rate for corporate/SME clients – Group (%)
60
52
44
Number of contactless point-of-sale merchant terminals – Singapore
10,432
5,723
1,331
Customer Experience and Advocacy
Customer compliments – Singapore
22,687
15,486
12,775
Complaints relating to sale of investment and insurance products – Singapore (%)
0.37
0.52
0.45
Lending Profile – Group ($ billion)
Loans to small businesses
9.7
9.4
8.8
Loans to medium businesses
41.0
40.1
39.6
Loans to large businesses
91.4
88.0
77.0
Loans to individuals
93.9
88.1
82.0
Colleagues⁵
Permanent
24,146
23,904
24,092
Permanent – Singapore
8,349
8,642
8,443
Local (%)
95.5
95.9
96.1
New hires
6,195
5,715
6,633
Female (%)
61.7
61.5
61.1
Female senior management (%)
36.4
35.9
36.1
Female middle management (%)
51.6
52.1
51.9
Female department heads (%)
40.0
47.4
36.4
Female supervisors or managers (%)
52.8
53.5
54.4
Average training hours per headcount
43.3
36.6
39.0
Training expenditure per headcount ($)
845.5
788.9
835.9
Employee attrition rate (%)
20.9
20.6
19.8
Community
Monetary contributions ($ million)
4.5
4.5
4.3⁶
Environment
Office paper consumption in offices – Singapore (tonne)
410
381
443
Office paper consumption per full-time employee – Singapore (kg)
49
44
52
Paper recycled – Singapore (tonne)
217
490
297
Electricity used (kWh)
84,865,148
84,519,035
85,517,090
Electricity use intensity (kWh/m²)
306
321
318
Carbon emissions⁸ (tCO₂)
48,455
47,262
47,793
Carbon emission intensity⁸ (tCO₂/m²)
0.175
0.179
0.178
Water consumption – Singapore, Malaysia, Thailand, Indonesia and China (m³)
352,424
410,769
423,311
General waste – Singapore office buildings only (tonne)
581
719
706
Economic Value of Contributions ($ million)
Total operating income
8,851
8,061
8,048
Profit after tax⁹
3,390
3,096
3,209
Dividends to shareholders
1,254
1,232
1,873
Employee compensation and benefits
2,224
2,050
2,064
Income tax to governments
800
669
649
Suppliers⁷
Total purchase ($ million)
1,386
1,324
1,181
Purchase from local suppliers (%)
92.3
93.1
93.8
1
Includes customers of Group Retail, Group Wholesale Banking and UOB Asset Management only.
2
Ability ATMs are designed to provide visually impaired customers with audio assistance.
3
Changes in the data for 2015 and 2016 due to the retrospective rebasing of the number of retail customers in Thailand and the number of registered online banking retail customers in Singapore.
4
Changes in the data for 2015 and 2016 due to the rebasing of registered online banking retail customers in Singapore.
5
Applies to UOB Group and includes permanent and contract employees unless stated otherwise.
6
Excludes UOB80-related community contributions of $38.6 million.
7
Applies to UOB’s six key markets of Singapore, China, Hong Kong, Indonesia, Malaysia and Thailand unless indicated otherwise.
8
We adjusted our CO₂ emission figures for Singapore for 2015 and 2016 to reflect the slight revision in the grid emissions factors.
9
Relates to the amount attributable to equity holders of the Bank.
Notes
-
The above data, extracted from internal systems and records, covers the period from 1 January 2015 to 31 December 2017, and includes UOB’s subsidiaries unless stated otherwise.
-
Internationally accepted measurement units have been used in presenting the information. The basis for data calculation is discussed in the relevant sections within this report.
Feedback
Your views are important to us. Please send your comments, questions or suggestions to:
Mr Stephen Lin
Head of Investor Relations
sustainability@UOBgroup.com
sustainability@UOBgroup.com