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Protect yourself at ATMs

Money Lock
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Money Lock

Scammers are becoming increasingly sophisticated. Learn about the range of measures we have introduced to prevent scammers from doing harm.

    Be observant
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    Be observant

    Use ATMs in well-lit and safe locations. If you notice anyone suspicious around you, use an ATM at a different location. If something about the ATM does not appear normal, cancel your transaction immediately. Confirm, as soon as possible, with the Bank that the transaction has been cancelled.

      Report unauthorised transactions
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      Report unauthorised transactions

      Never share your PIN with anyone. Make sure that no one can see you entering your PIN or transaction amount. If you suspect that unauthorised transactions have been made on your account, report them to us immediately so that we can block your ATM card and conduct the necessary investigations. We suggest that you also make a police report of these unauthorised transactions.

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        Things you should know

        Disabling of overseas ATM cash withdrawals
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        As part of recent industry-wide measures introduced by the Association of Banks in Singapore, overseas ATM cash withdrawal for all UOB ATM Cards, UOB Debit Cards and UOB Credit Cards linked to your Current / Savings Accounts will be disabled unless:

        • Instructions to enable overseas ATM cash withdrawal is received from the cardholder; and/or
        • Where the Bank has records that you used your ATM/Debit/Credit cards overseas recently (For your convenience, this function will still be available to you).

        For more information, refer to the FAQ

        In line with the security measures set out by the Association of Banks in Singapore, we have introduced additional ATM security measures to protect you.

        • From 30 Jan 2012, UOB cardholders will receive an SMS alert when an overseas ATM cash withdrawal above a certain threshold is made.
        • From 16 April 2012, UOB cardholders will receive an SMS alert when a local ATM cash withdrawal above a certain threshold is made.


        Effective from Oct 2021, SMS transaction alerts for the following transactions will be moved to email and push notification. 

        • Disable Overseas Card use via ATM.
        • Enable Overseas Card use via ATM.
        • Enable Overseas Card use Effective with Period via ATM.
        • Overseas ATM transaction declined due to overseas ATM access not activated.
        • Credit/Debit card activation via ATM.

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        We are here to help you

        Find the nearest ATM to you.

        Find the nearest ATM to you.

        Find out what you need with our FAQs.

        Find out what you need with our FAQs.

        Perform banking transactions on UOB TMRW or via PIB.

        Perform banking transactions on UOB TMRW or via PIB.